How to protect your interests when you buy a product of improper quality?

Tuesday January 2nd, 2018

The proposed topic for discussion is not new, but over time it does not lose its relevance. Each of us when buying goods is at risk of buying a thing of improper quality. It is good when the defect of the product is detected within fourteen days and it will be possible to return the product without much effort, but more often it happens that its defect is already manifested during the warranty period.

Therefore, in accordance with the provisions of the law governing consumer protection, you can count on the following:

  • proportional price reduction;
  • gratuitous elimination of shortcomings;
  • compensation of expenses for elimination of defects of the goods.

At the same time, the exchange of defective goods or refunds for such goods is possible only if a significant defect of the goods through the fault of the manufacturer. Consider what it looks like in practice, for example in relation to household appliances.

After detecting a defect in the product, you will be directed by the seller to an authorized service center for repair of such equipment, where you will be asked to submit a request and strongly recommend to deliver the product yourself, they say, to speed up the process of diagnosis and repair. I draw your attention to the fact that according to Part 9 of Art. 8 of the Law “On Consumer Protection”, warranty repairs should last no more than 14 days. For the delay of repair work, the consumer has the right to demand a penalty of 1% of the value of the goods. I draw your attention to the fact that authorized services, as a rule, insure themselves and prescribe that the repair may take more than 30 days, under which you will be offered to subscribe.

At the time of repair, you have the right to insist on the transfer of a similar product to you, as consumer protection legislation requires the seller (manufacturer) to create an exchange fund for the following goods: TVs, radios, microwaves, tape recorders, radios, knitting machines , vacuum cleaners, refrigerators, electric irons, freezers, electric mixers, juicers, mobile phones, computers, video cameras, electric kettles.

If during the inspection of the goods, it is established that there are significant defects that make repairs impossible, or the repair is economically unreasonable, the seller (manufacturer) is obliged to return the money you paid or exchange the goods for a similar one. If necessary, the examination can be conducted both at the initiative of the seller (manufacturer) and at the request of the consumer. However, if the service center sees the possibility of repairing or replacing the part, you have to wait.

In case the seller (manufacturer) violates your rights as a consumer, I recommend submitting all appeals in writing, keeping all correspondence as evidence, you also have the right to apply to the State Food Service with a statement to verify and provide proper assessment of the seller (manufacturer), and also go to court to protect their interests.

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